Our business centres around people and trust. Only by acting with professionalism and integrity can we maintain our stakeholders’ confidence and preserve our company’s reputation. The ING Values play an important role in this respect.
Integrity, above all
Balancing the rights and interests of all involved is key to our ongoing viability. To act in ways that can stand the test of time; to live up to the values we hold as true. By being explicit about our values, we tell the world this is how you can expect us to behave. For us, success will only be achieved if we act with integrity. We will not ignore, tolerate or excuse behaviour that breaches our values. To do so would break the trust of society and the trust of the thousands of great colleagues who do the right thing to take this company forward every day.
We are honest
We carefully weigh the impact of our actions and make decisions that are considerate of all involved. We give honest, clear and frank advice to our customers.
We respect the law and the rules we set for ourselves. We expect our customers and suppliers to do the same.
We tell the truth. We are open, which means we are honest about what we do while balancing the interests of all involved.
We are prudent
We deal with other people’s money and financial information. Few things in life or business could be more important or more sensitive.
We put the customer’s interests at the centre of all our activities. They can rightly expect their trust placed in us to be honored, meaning we care and have the right competence to manage their assets, interests and information.
We manage financial risks carefully and take such risks only if these risks have been properly assessed.
We are responsible
From the projects we finance to the lighting in our offices, we are mindful that every aspect of our business has social and environmental impact.
We respect human rights and care for the environment, avoiding or managing impact. We engage with our customers to promote continuous improvement. We encourage all forms of diversity, not just because it is the right thing to do, but because it is from different backgrounds and ways of thinking that new ideas spring forth.
We invest in our communities, support good causes, and encourage employees to participate in volunteer activities.
Zero tolerance statement on anti-bribery principles
ING has a zero tolerance towards bribery and corruption, regardless of the identity or position of the originator or recipient of the bribe. ING Group’s Executive Board expects all our employees to always do business in accordance with the highest standards of ethical behavior and honesty. This also means we are committed to the prevention, deterrence and detection of bribery and corruption. Bribery and corruption are criminal offences and are clear violation of the ING Values. Engaging in behavior or activities contrary to ING’s Values, as well as all other applicable laws and regulations, violates our promise to our stakeholders. We do not and will not pay bribes or offer improper inducements to anyone for any purpose, nor do we or will we accept bribes or improper inducements or anything that could be perceived as such and we have similar expectations of our third parties and clients.